Boredom Jollypop support
How can we help?
Quick answers about Jollypop Plus, your progress, reminders and Daily Sparks. If yours is not here, write to us.
Or write to support@cafiyn.com from any mail app.
Fast help
The things people ask most
Most questions have a one minute answer. Start here, and open the full list further down for more.
Restore Jollypop Plus
Sign in to the same Apple Account or Google account you subscribed with, then Settings, Subscription, Restore purchases.
Cancel
In the app: Settings, Subscription, Manage subscription. Cancel at least 24 hours before renewal.
Reminders
Settings, Reminders: switch the master switch off, or turn off each kind on its own.
Works offline
The game works offline. Only the subscription check uses the store.
Still stuck?
Try this, then tell us
A few steps fix most problems. If they do not, a clear email means our first reply can be the answer.
Try these first
- Update the app to the latest version from the store, then close it fully and open it again.
- Restart your phone. It fixes more than you would think.
- If it is about a purchase, check you are signed in to the same Apple Account or Google account you bought with.
- Make sure your phone has some free storage and the latest system update.
What to put in your email
- 1What you did, what you expected and what happened instead.
- 2Your phone model and its system version (iOS or Android).
- 3The app version (it is in the store listing, or in the app's settings if it shows one).
- 4A screenshot, if something looks wrong on screen.
Please do not send passwords, card numbers or other payment details. We never need them.
Questions
Every question, answered
Tap a question to open it. Not here? Email support@cafiyn.com and we will help.
What is free, and what does Jollypop Plus unlock?
The app is free for 3 days, with no payment needed, and then offers one extra 2 day extension. After that it needs Jollypop Plus, which opens every world, every level and the Mastery levels. The plans are shown in the app, in your local currency, before you buy. Your progress is always kept, also while the app is closed to you.
How do I restore Jollypop Plus on a new phone?
Sign in to the same Apple Account or Google account you subscribed with, open the app, tap Restore purchases on the plans screen, or tap the gear for Settings, then Subscription, then Restore purchases.
How do I cancel the subscription?
In the app: Settings, Subscription, Manage subscription (shown while a plan is active). Or on iPhone: Settings, your name, Subscriptions. On Android: Google Play, Payments and subscriptions, Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Plus until the end of the period you paid for. Resetting progress or deleting the app does not cancel a subscription.
How do I get a refund?
Payments are handled by Apple and Google, so refunds go through them: reportaproblem.apple.com for the App Store, or Order history in Google Play.
Will my progress move to a new phone?
Your progress is saved on your device only and is never sent to us. On Android, a new phone or a reinstall starts fresh. On iPhone and iPad, an iCloud backup or a backup to a computer normally includes the app's saved data, so restoring a device from a backup can bring your progress back. Settings, Reset progress erases it, and so does deleting the app (choose Delete App, not Offload App, on iPhone).
Do I need an internet connection?
No, the game works offline. Only the subscription check needs the App Store or Google Play. If the app cannot reach the store for about two weeks, access closes until it can, and your progress stays safe.
How do I turn reminders off?
Settings, Reminders: switch the master switch off, or turn off each kind on its own. You can also turn notifications off in your phone's settings. Reminders are made by your phone and nothing is sent to us.
My Daily Sparks look wrong, or my streak restarted.
Daily Sparks follow your phone's local date. Travelling across time zones or changing the clock can make a day look repeated or skipped. If you miss a day, your levels, coins and collection stay safe; only the streak counter restarts.
A Tiny Quest level will not continue.
Tap "I did it!" to finish a Tiny Quest. Nothing is checked, it is a gentle suggestion you do your own way. "Maybe later" leaves the level without finishing it.
We are glad you are here.
Questions, ideas or a problem we have not thought of: write to us and tell us about it.
A product of Cafiyn Innovations