Stillow support
How can we help?
Stillow is built to be simple, so most things fix themselves in a minute. Here are the quick answers, and if yours is not here, write to us and we will help.
Or write to support@cafiyn.com from any mail app.
Fast help
The things people ask most
Most questions have a one minute answer. Start here, and open the full list further down for more.
Restore a purchase
New phone or a reinstall? Open Settings, then Subscription, then Restore purchase. Use the same Apple Account or Google account you bought with.
Cancel or change plan
Open Settings, then Subscription, then Manage subscription. You can also cancel in your phone's store settings, at least 24 hours before renewal.
Reminders
The daily reminder and the bedtime wind down have separate switches in Settings. If notifications are blocked on your phone, Stillow cannot send any.
No signal needed
The worlds, sounds, breathing and journal all run on your phone. Only buying or restoring a plan needs the internet.
Your data
No account, and your moods, journal and artwork stay on your phone. Deleting the app erases them, and nobody else holds a copy.
Something is not working
Try the steps below, then email us with your phone model and what you saw. A screenshot helps a lot.
Still stuck?
Try this, then tell us
A few steps fix most problems. If they do not, a clear email means our first reply can be the answer.
Try these first
- Update the app to the latest version from the store, then close it fully and open it again.
- Restart your phone. It fixes more than you would think.
- If it is about a purchase, check you are signed in to the same Apple Account or Google account you bought with.
- Make sure your phone has some free storage and the latest system update.
What to put in your email
- 1What you did, what you expected and what happened instead.
- 2Your phone model and its system version (iOS or Android).
- 3The app version (it is in the store listing, or in the app's settings if it shows one).
- 4A screenshot, if something looks wrong on screen.
Please do not send passwords, card numbers or other payment details. We never need them.
Questions
Every question, answered
Tap a question to open it. Not here? Email support@cafiyn.com and we will help.
I paid, but Stillow still looks locked.
Open Settings, then Subscription, then Restore purchase, while signed in to the account that bought it and connected to the internet. If it says there is nothing to restore, you are most likely signed in to a different Apple Account or Google account than the one you paid with.
How do I cancel my subscription?
Subscriptions are billed through the App Store or Google Play, so you cancel there. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, then Payments and subscriptions, then Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.
What do the plans cost, and what is the free trial?
Stillow starts with a 1 day free trial of full access, and no card is needed. After that it is $4.99 a month, $24.99 a year, or $99.99 once for lifetime, which never renews. The store shows the price in your own currency before you confirm.
I bought Lifetime. Do I get it on a new phone?
Yes. Lifetime is a single payment that never renews. On the new phone, sign in to the same store account and use Settings, Subscription, Restore purchase.
Can I use a promo code?
Promo codes work on Android only. They give time limited access, each code can be used once per device, and they have no cash value. They are not available in the iPhone app.
How do I get a refund?
Payments are handled by Apple and Google, not by us, so refunds go through them: reportaproblem.apple.com for the App Store, or Order history in Google Play. They decide refund requests under their own policies.
My reminders are not arriving.
Reminders only come if you allow notifications for Stillow on your phone. Then check Settings inside Stillow: the daily reminder and the bedtime wind down each have their own switch and time. Your phone schedules them itself, so they also depend on your phone's notification and battery settings.
Will my moods, journal and artwork move to a new phone?
They live only on your device and are never uploaded, so there is no account that carries them across. A new phone starts fresh unless your phone's own backup brings the app's data back. That backup is run by Apple or Google, and we cannot see it or restore it for you.
Saving artwork to Photos does not work.
Stillow only writes to your photo library when you tap Save on an artwork, and it never reads or browses your photos. If saving fails, check that Stillow is allowed to add photos in your phone's settings.
The voice journal does not hear me.
Speech to text runs on your phone, using your phone's own speech recognition, and Stillow does not record or send your audio. Check that the microphone and speech recognition are allowed for Stillow in your phone's settings.
How do I delete everything Stillow has about me?
Delete the app. Everything Stillow keeps is on your device, and there is no copy on any server for us to remove.
Good to know
Stillow is a wellbeing app, not a medical device. It does not diagnose, treat, cure or prevent any condition. If you are struggling, please talk to a doctor or another qualified professional, and if you are in crisis, contact your local emergency services.
We are glad you are here.
Questions, ideas or a problem we have not thought of: write to us and tell us about it.
A product of Cafiyn Innovations