KidSafe support
How can we help?
KidSafe puts a lot of care into keeping kids safe, so we want you to feel looked after too. Here are the quick answers, and if you are stuck, write to us.
Or write to support@cafiyn.com from any mail app.
Fast help
The things people ask most
Most questions have a one minute answer. Start here, and open the full list further down for more.
Restore your plan
KidSafe checks Google Play when it opens, so a reinstall or a new phone usually restores your plan by itself. While paused, enter your PIN to buy or restore.
Forgot your PIN
On the PIN screen, use the recovery option and answer the question you set up. We cannot read or reset your PIN, because it never leaves your phone.
An app is not blocked
Blocking needs two things: KidSafe set as the phone's Home app, and Usage Access allowed. Check both in your phone's settings.
Calls still ring
KidSafe is built to let phone calls ring through. Do not rely on any app as your only way to reach a child in an emergency.
Trial ended
KidSafe pauses until you choose a plan, and the trial never turns into a charge by itself. Your child's progress is kept.
Erase a child's data
Open Parent Space with your PIN and tap Erase data for that child. It is removed from the phone straight away.
Still stuck?
Try this, then tell us
A few steps fix most problems. If they do not, a clear email means our first reply can be the answer.
Try these first
- Update the app to the latest version from the store, then close it fully and open it again.
- Restart your phone. It fixes more than you would think.
- If it is about a purchase, check you are signed in to the same Apple Account or Google account you bought with.
- Make sure your phone has some free storage and the latest system update.
- If an app is not being blocked, check KidSafe is the phone's Home app and Usage Access is allowed.
What to put in your email
- 1What you did, what you expected and what happened instead.
- 2Your phone model and its system version (iOS or Android).
- 3The app version (it is in the store listing, or in the app's settings if it shows one).
- 4A screenshot, if something looks wrong on screen.
- 5Your phone's make and model, and whether KidSafe is set as the Home app.
Please do not send passwords, card numbers or other payment details. We never need them.
Questions
Every question, answered
Tap a question to open it. Not here? Email support@cafiyn.com and we will help.
I have a plan, but KidSafe is still paused.
KidSafe checks Google Play for your subscription or lifetime purchase every time it opens, so connect to the internet and open it once. Make sure the phone is signed in to the same Google account you bought with. While KidSafe is paused you can still enter your PIN to buy or restore a plan.
I forgot my parent PIN.
On the PIN screen, choose the recovery option and answer the recovery question you set when you created your PIN. Your PIN and answer are stored on your phone only as a one way scramble, so we cannot read them, reset them or look them up. Five wrong tries in a row pause PIN entry for a short while.
KidSafe is not blocking an app.
To close apps you have not approved, KidSafe needs to be the phone's Home app and needs Usage Access to see which app is in front. Android only lets the Home app close other apps, so both are needed. Check them in your phone's settings. KidSafe is a supervision aid, so it cannot promise to block every action on every Android phone.
Can my child still receive phone calls?
Yes. KidSafe is designed to let calls ring through, and your phone app and incoming calls are never blocked. Even so, please do not rely on any app as your only way to reach a child in an emergency.
What happens when the free trial ends?
KidSafe is paused until you buy KidSafe Plus. The trial needs no payment method and never turns into a paid plan by itself. While it is paused you can still enter your PIN to buy or restore a plan, read the terms and privacy policy, exit Kids Mode, or erase your child's data. Your child's progress is kept.
What do the plans cost?
KidSafe Plus is $4.99 a month, $29.99 a year, or $49.99 once for lifetime, which never renews. In India it is ₹299 a month or ₹1,799 a year. Google Play shows the price in your own currency before you confirm, and prices are only shown behind your parent PIN.
How do I cancel my subscription?
Subscriptions are billed through Google Play, so you cancel there. On Android, open Google Play, then Payments and subscriptions, then Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.
How do I get a refund?
Payments are handled by Apple and Google, not by us, so refunds go through them: Order history in Google Play. They decide refund requests under their own policies.
Does KidSafe need the internet?
No. Every game, story and creative tool is built into the app, so it works with no Wi-Fi or mobile data. Its only network use is Google Play, for purchases.
Is KidSafe on iPhone?
Not at the moment. KidSafe is Android only, because it works as the phone's Home app and uses Android's Usage Access.
Can I turn on Do Not Disturb for kid time?
Yes, it is optional. If you allow Do Not Disturb access, KidSafe quiets notifications during kid time while calls still ring through. Your own settings are put back when Kids Mode is turned off.
How do I erase my child's data, or everything?
Open Parent Space with your PIN and tap Erase data for that child, which removes it from the phone immediately. Uninstalling KidSafe removes everything it created. We hold no copy on any server, so there is nothing more for us to delete.
Good to know
KidSafe is a supervision aid, not a substitute for adult supervision. It works best as the phone's Home app with Usage Access allowed, and we cannot promise it will block every possible action on every Android version.
We are glad you are here.
Questions, ideas or a problem we have not thought of: write to us and tell us about it.
A product of Cafiyn Innovations