Help and support
We are here to help.
Pick your app for quick answers, or write to us. One inbox looks after every Cafiyn app.
Or write to support@cafiyn.com from any mail app.
Your app
Which app do you need help with?
Each app has its own help page, with answers that match what you see on your screen.
Writing to us? Here is what helps.
A clear email means our first reply can be the answer, not a list of questions. The Email support button on each app's help page fills most of this in for you.
Please do not send passwords, card numbers or other payment details. We never need them.
- 1What you did, what you expected and what happened instead.
- 2Your phone model and its system version (iOS or Android).
- 3The app version (it is in the store listing, or in the app's settings if it shows one).
- 4A screenshot, if something looks wrong on screen.
Questions
The same in every app
Billing, refunds and your data work the same way across our apps. Your app's own page has the details that are specific to it.
Where do I write to you?
support@cafiyn.com. It is one inbox for every app. Use the Email support button on your app's help page and it fills in the subject and a short template for you.
How do I cancel a subscription?
Subscriptions are billed by Apple or Google, so you cancel there. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, then Payments and subscriptions, then Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting an app does not cancel its subscription.
How do I get a refund?
Apple and Google take the payment, so they handle refunds under their own policies: reportaproblem.apple.com for the App Store, or Order history in Google Play.
I bought a plan. How do I get it back on a new phone?
Sign in to the same Apple Account or Google account you bought with, open the app and use its restore option. Each app's help page shows exactly where it is.
Where is my data, and how do I delete it?
Our apps are built to keep what you do on your phone, with no account to sign in to. Trance's Party Mode connects live only while you are in a session, and nothing from it is stored. Deleting an app removes its data from your phone. Trance also has Erase all data in the Profile tab, and KidSafe has Erase data in Parent Space. Each app's privacy policy has the details.
A product of Cafiyn Innovations